All personal data that you share with us via this website will be treated confidentially and will never be passed on to third parties. If you sign up for the newsletter, for example, we will only use your email address for that purpose and not for anything else. For the shop, the app, and the Community the same applies. The same goes for data related to purchases. We don't like it when our data is used all over the place and we won't use yours either!
The website keeps track of general visitor data. This allows us to see how the website is used, which pages are visited most, where visitors come from, etc. This enables us to analyze relevant data and improve our website.
We try to make this data as anonymous as possible. This data is not provided to third parties.
Google uses this information to track how our website is used, to provide us with reports about the website, and to provide its advertisers with information about the effectiveness of their campaigns. Google may provide this information to third parties if Google is legally required to do so, or insofar as these third parties process the information on Google's behalf. We have no influence over this. We do not allow Google to use the information obtained for analytics for other Google services.
This website includes buttons to promote pages or share them on social networks. Please read the Facebook, Instagram, and Youtube privacy policies (which may change regularly) to see how they use your personal data.
On the contact page, when submitting the contact form, you must indicate that you are not a robot. We use the 'captcha' from Google to prevent being spammed by annoying bots.
The cookies that end up on your computer are not placed by us but by Google as part of the "Analytics" service. We use this service to see how visitors use the website. Google may provide this information to third parties if Google is legally required to do so, or to the extent that third parties process the information on Google's behalf. We have no influence over this.
What cookies do we use?
We do place some cookies to ensure that the site works better. For example, the search function in the header or the shopping basket in the shop. Without these cookies, the site would not function properly.
We also use analytical cookies. These give us insight into how you use the site. We use these insights to make the site better and better. Analytical cookies have a minimal impact on your privacy: The measured data is processed anonymously (without your IP address) and will never be provided to third parties unless required by law.
Because we sometimes place ads on some pages, (the proceeds of which we use for our Charity Pot (Goede Doelen Pot) there are some "advertising cookies" on the site. Advertisers and third parties may use these cookies to create a visitor profile, as, for example, YouTube does with embedded videos. We prefer not to do this, but unfortunately, we have no influence on what these parties do with their cookies.
Because we use social media (YouTube, Facebook, LinkedIn, Pinterest, Twitter, among others), there are probably some cookies from these platforms on the site. What they do with these is not known to us. We have no insight into the data and unfortunately, we have no influence on whether or not these cookies are placed. For placing this embedded content (including cookies) we need your permission according to the cookie law.
Is it safe?
New rules: May 2018
In May 2018, the new European legislation on privacy data came into effect - the General Data Protection Legislation.
The data we collect ourselves on the site is anonymous - we can never trace it back to you.
If you create an account in the shop or on the app, only the data we need to process your orders or to ensure the proper functioning of your account will be stored. We keep your data for as long as you use your account and for 2 years thereafter. An exception applies to the Community forum: if you create an account there, you and we can delete your account but not all the comments you have made. If all those comments were deleted, then the posts on the forum would have some big gaps and nobody wants that. ;-)
It comes down to this:
To make our site work properly and to ensure that Planty Gardening can continue to exist, we (sometimes) use your data by placing cookies. We ask you first, in the form of a pop-up, if you agree to our cookies. If you don't agree, then you should not use our site, our shop, our app, our forum, or our information. Sound ok?
New in 2019: the Community
For the Community, we follow the same rules as for the app, the site, and the shop.
If you participate in the Community, your name, posts, and comments are visible to everyone. But if you prefer to post under as Madame Arugula or Mr. Stringbean rather than under your own name: be our guest. You can easily change your name in your profile settings, and at your request, we can delete your account information altogether. Your posts and comments on the forum will remain to prevent gaps. (That aside, it's also not feasible for us to remove the comments everywhere.)
If you do not want to install cookies at all, you can disable them in your browser.
But beware: if you disable cookies in your browser, this site will not work as well. And that won't be our fault. ;-)