Right of withdrawal
- items made to the customer's specifications (e.g. custom-made) or that are personal in nature
- items or services which by their nature cannot be returned (e.g. e-books or other digital downloads)
- pallets of soil mix, vermiculite, or compost. (This isn't our choice, but has to do with the RHP regulations for substrates and potting soils)
Effects of withdrawal
As soon as we have received the item(s) on time, in good condition, unused, and in their original packaging, you will be reimbursed for all payments that we received from you. This includes the original costs of delivering the item to you (unless you chose a means of delivery that incurred higher costs than our standard delivery option. Those costs will not be refunded).
If you have used the item(s), you will be responsible for the reduction in value of the item(s).
Contact us directly if you have any questions about the right to withdrawal to avoid any confusion.